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Frequently Asked Questions |

01. I want to know about the status of an order I have placed.

02. I want to place an order.

03. I have a question about an order I have received

04. I want to change my order.


I want to know about the status of an order I have placed

01. How do I know the status of my order?

02. How do I know when my order has shipped?

03. How Do I track the location of my order?

04. Why hasn't my package arrived yet?


Status Updates


When you first place your order you will receive a confirmation e-mail from us with-in 24 hours. In stock items usually leave our warehouse in 1-2 business days. If for some reason your order is delayed, you will receive periodic updates from us via e-mail. If you have any questions about your order you can reach us at or by calling 800-754-7266

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Shipping Confirmation

When your order has shipped you will receive an e-mail confirmation from us. This confirmation will let you know the following information: tracking number (if available), items that have shipped, back-ordered items and the total amount charged to your account. We only charge you for items that have been shipped.

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Tracking Your Order

Tracking information for an order shipped via ground is not always available and shipments going to military address are not traceable while in transit. Some tracking services only provide proof of delivery and will not provide any information about the package until it is delivered. Sometimes it may take up to 48 hours before the package is checked into the carriers tracking system. You order may not be traceable at this time.


Track your order by:

Checking your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.

Once you receive your tracking number you can track your order by visiting the carriers web site and entering the tracking number or by clicking the link provided in the shipping confirmation e-mail.

All questions regarding the status of a package with a tracking number should be directed to the shipping company (UPS or US Postal Service).

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Delivery of Your Items

Delivery of your items can take generally anywhere from 3-8 full business days, depending on your location and the shipping method you select at checkout.

Items are only shipped during regular business days (Monday-Friday, excluding federal holidays). If you receive an e-mail notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.

Items that are shipped via a freight trucking company arrive with in 7-14 full business days after leaving our warehouse due to their size and weight. For more information about the delivery of an oversized item please contact our customer service department.
Make note of the Availability of your items:


AVAILABILITY: In stock items leave our warehouse in 1-2 business days.
This tells you when we expect to ship your item from our warehouse. Once your item has left our warehouse, the shipping method you select during checkout will determine when your order will arrive. For an example, if your item takes 1-2 days to leave our warehouse and you select "Overnight" shipping, it may actually take 2-3 days for your order to arrive.
We place an extremely high value on customer security and privacy. We take many precautions in verifying the security and privacy or orders. For this reason, most order take a minimum of 24-48 hours to leave our warehouse, before entering the shipping process.


***Note: If your billing info does not match the info your credit card company has on file your order may be delayed while we contact you. We do this to protect you from identity thieves!!

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I want to place an order

01. How do I find a product that I am looking for?

02. Where can I find more information about a product?

03. How do I add items to my shopping cart?

04. How can I make changes to my shopping cart?

05. How do I checkout?


How do I find a product that I am looking for?

There are two ways to find products you are looking for on You can search by entering a keyword or keywords in the search box or by browsing the links from the home page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.

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Learning More about Products

If you would like to learn more information about an item you see on, simply click on the item. This will take you to a product detail page that provides a complete description of the product, show any available pictures and availability of sizes and colors of the product. On this page you will also be able to view any videos and buying guides that are available. These will help aid you in your purchase.

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Adding Items to Your Shopping Cart

To add items to your Shopping Cart, follow these simple steps:
First you will need to choose the size/color of the item that you want to add to your cart from the options next to the product picture.
After you have chosen your size/color you will need to choose the quantity of the item you want from the options next to the product picture
Once you have completed these options you will need click on the "Add To Cart" button on the right side of the screen. The item will now be in your cart, you will be able to edit your cart at any time.
If a size or color is noted as out-of-stock you will not be able to add the product to your cart. If an availability date is not posted please contact us. We also offer items on a pre-order basis. These items are noted and will give the estimated ship date. The pre-order items will be able to be added to your cart and purchased but will not ship until the product is available.

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Making Changes to Your Shopping Cart

Changing Quantity - To change the quantity you wish to purchase highlight the number in the box under the QTY header then enter the amount you wish to purchase.  Once you have changed the amount click the Update Cart button located above the cart subtotal.


Editing Size or Color - If you wish to change the size or color of the item in your cart simply click the Edit Details link under the corresponding product in your cart.  This will bring up a quickview of the product where you can select a different color or size.  Once you have made your selection click the green Update button to return to your cart and the changes will appear.


Removing Items - If you have product in your cart that you wish to remove you have two options.  The easiet is to click the remove link under the QTY header next to the quantity box.  However if you want to remove multiple products at once you can change number in each quanity box to zero and then click the Update Cart button.  See Changing Quantity for more detail.

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Proceeding Through Checkout

During checkout, please not that:
For security purposes, the billing address that you enter must match that of the credit card you use for payment.
When selecting a shipping method, keep in mind that it may take 1-2 business days for your order to be processed in our warehouse before being shipped.
Orders may be delayed if the billing address entered dose not match the address your credit card company has on file. We do this to protect you from identity thieves!!
Review your order carefully. You cannot make changes to your order after submission without contacting us.
Once you have added all items that you wish to purchase to your cart, start the checkout process buy clicking on the "Proceed to Checkout" button located on the right side of your cart. If you are a returning customer you can log-in to your account before you proceed to checkout or you will be prompted to log-in during the checkout.


Reviewing your order. First you will be able to review your order. On this page you will be able to view all item(s) that are in your cart, enter any coupon codes or gift certificates, calculate and choose your shipping options. On this page you will be prompted to enter the shipping zip code. Then the shipping costs (including any free shipping options) will be displayed. Once you have reviewed your order you will need to click "Proceed to Checkout." Here you will log-in or create an account.


Logging-in and Creating an account.You will be asked to enter your e-mail address to check if an account already exists.
If you already have an account you will be prompted for your password and be taken to the billing and shipping information page. On this page you will be able to edit your existing billing and shipping addresses.
If you do not have an account you will be taken to the billing and shipping information page. On this page you will be able to enter your billing and shipping addresses and enter in your new password for the account that will be created.


Billing and Shipping information. You will now either enter your billing and shipping information, or be able to edit your existing address information. If your billing address is the same as your shipping address you will only need to enter your billing address and leave the shipping address fields blank. Your billing address must match the address that the credit card is billed. If the two addresses do not match this will delay your order or your order may be immediately cancelled. Next you will choose a payment option, either credit card or PayPal account. Once this information is entered you then can review all of your information and the total of your order, if this is all correct you are now ready to submit your order. Once you submit your order by clicking the "Submit Order Now" button you will be taken conformation page.


Confirmation Page. You will now be able to view your order confirmation page. This page will display your order and all information that you entered. You will also be able to view your order number on this page. You may want to print this page for your records, but you will also be e-mailed this information within 24 hours.

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I have a question about an order I have recieved

Returns, Exchanges and Warranty Information

Return Policy

Days Since Delivery Condition Policy
0 - 45 Days New/Unused Full Refund for Original Purchase Amount (Less Shipping Costs)*
45 - 90 Days New/Unused Store Credit for Original Purchase Amount (Less Shipping Costs)
>90 Days New/Unused No Refunds Allowed
0 - 90 Days Used** No Refunds Allowed

*Special Order merchandise shipping directly from the manufacturer is subject to a restocking fee up to 25% for returns and exchanges. Please contact customer service for details at 1-800-754-7266

Skis that have had bindings mounted cannot be returned

How to Initiate a Return

  1. 1
    Complete the Returns Form Included In Your Original Shipment. If you've misplaced your form it can be found HERE.
  2. 3
    Contact Us for your discounted return label, the cost of which will be automatically deducted from your return.
    Click HERE to start a Chat Email Us at: Call Us at: 1-800-754-7266
  3. 4
    Drop Off your item(s) at Any UPS Location or UPS Box.

The processing time for a return is 3-5 business days (Monday-Friday, excluding holidays) upon receiving your item(s).

*For oversized or freight items (i.e. kayaks, stand up paddleboards, etc.) please contact our customer service department for a return quote

Prefer to ship it yourself? Use the address below, and drop your return off at your preferred shipping carrier. Just remember to contact us with your tracking information so we can keep you up-to-date on your return status. Returns Department

2240 Greer Boulevard

Sylvan Lake, MI 48320

Packaging your Return

To ensure a speedy refund, follow these guidelines when packaging your return item(s):

  • - All items must be returned in their original condition - This means that items should be unworn, unwashed, free of any stains, tears, scuffs or smells (i.e. smoke or pet hair)
  • - Items must be returned in the original packaging with any/all manufacturer tags and accessories
  • -
    If you are returning ski boots, snowboard boots, footwear or inline skates, please do not use the original box as the shipping box.
    Simply re-package the way they were sent to you in the original shipping box or similar.


To exchange your new & unused item(s), place a new order and then initiate a return of your original purchase within 45 days.

This will ensure you receive your new item quickly and reduce the risk of it selling out. You will receive a full refund for items returned in New/Unused condition (minus any shipping costs) once they are received at our warehouse.

Used Demo Products (Skis, Boots, Skates, Etc.)

Starting from the date of arrival, you have a seven-day inspection period. If your demo purchase is not all that you hoped for please notify us to start processing your return. Return expenses are the responsibility of the customer. A full refund, excluding round trip shipping costs, will be issued upon receipt, provided the item meets all return criteria. has pre-tested each USED DEMO ski binding to ensure that it functions correctly. Once the bindings are moved or adjusted the skis are not returnable.

Warranty Information

Should your item have a defect, Our Customer Service Team would be happy to help you facilitate a warranty claim with the manufacturer. does not pay for return shipping for warrantied items, the customer is responsible for the cost to ship the defective items back to or the manufacturer. For full information, and to start your warranty process, call us at 1-800-754-7266

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