Customer ServiceWe want you to love what you ordered. But if something isn't right, we would love to make it right. We gladly accept returns of unwashed, unworn, unused or defective merchandise.
If for any reason you are not satisfied with your purchase, please return it within 30 days as long as the product has not been used, and is in its original "new" condition. All returns must be received within 30 days of original receipt date.(all orders placed between November 1st and December 31st may be returned until January 31st) All returns are for credit via the original method of payment. All credits will be processed within 2-3 business days (mon-fri excluding holidays) upon receipt of your product(s). Credits are the original purchase price less original shipping and in some rare cases a restocking fee. Customers are responsible for all shipping charges back to us. In the event of an error on our behalf we will provide a pre-paid return label via-email for return shipment.
DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH THE PRODUCTS IN YOUR ORDER. ITEMS RETURNED WITHOUT ORIGINAL MANUFACTURER'S PACKAGING, OR DAMAGED PACKAGING, WILL BE SUBJECT TO A RE-STOCKING FEE OF 25% PER ITEM. All items must be returned in the shipping box/material they arrived in. We do not accept returns on used products, special orders or customized merchandise. DO NOT SHARPEN ANY ICE SKATE. SHARPENED SKATES ARE NOT ELEGIABLE FOR CREDIT.
The item(s) must be returned in original manufacturer packaging. Mail your product(s) using the address labels from the bottom of your invoice and we will issue a credit right away.
Simply place a new order online for the new product(s) and mail the original product(s) back to us and we will credit your card once we receive your original product(s).
We highly recommend that you place a new order if you wish to exchange a product but if that's not your style you can give us a call and we can set up and exchange for you.
Used items are NOT Returnable, Exchangeable nor Refundable. No exceptions. All item(s) that we ship are brand new and in unused condition. We require that you try them on INDOORS ON CLEAN SMOOTH OR CARPETED SURFACES to ensure proper fit before using them at all. This will preserve the new unused condition of the items should you choose to return them. In other words, do not attempt to test the skates by skating around the block or at an indoor rink; or take your skis or snow board to the local hill for a quick run. Do not remove any tags from clothing items. Any clothing returned missing tags is considered used. We strongly recommend you wrap clothing items in a plastic bag prior to shipping them back to us. Any clothing sent back that is soiled, stained or dirty will be considered used. We do not differentiate between slightly used, well used or very used. Any item(s) which comes back to us in a condition that cannot be resold as new are considered USED. We will contact you to let you know so we can either ship the item(s) back to you at your expense or donate them to a school or charity.If you receive an item that you believe is used call us right away. Unlike other online retailers we own and operate several retail locations in southeast Michigan. Your product(s) may have shipped from one of these retail locations. And because the product(s) may have been tried on or displayed in one of these stores the packaging may look worn. We will generally ask that you send a few pictures of the product(s) to us. If we shipped you a used item we will pay to get the used product(s) back to us and reship you a brand new item ASAP!!
1-800-SKIS.COM
(800-754-7266)
| Monday: | 10am - 7pm | EST |
| Tuesday: | 10am - 5pm | EST |
| Wednesday: | 10am - 5pm | EST |
| Thursday: | 10am - 5pm | EST |
| Friday: | 10am - 5pm | EST |
| Saturday: | 10am - 5pm | EST |
| Sunday: | 12pm - 5pm | EST |
