100% Satisfaction Guaranteed | Returns and Exchanges
100% Satisfaction Guarantee means you can exchange or return any new and unused item in the condition it was received, for up to 1 year hassle free. The bottom line is we sell fun and we don’t want you to be stuck with something you don’t want. New items will need to be returned in their original manufacturers packaging along with tags intact.
We also understand if the gear doesn’t perform or fit to your liking. As soon as you know you are not satisfied, you may return your used item within 90 days for a store credit. Used items do not include those with excess wear and tear or damage from improper use. Should your item have a defect, please contact our Customer Care team prior to returning to facilitate a warranty claim with the manufacturer.
Returns Easy As 1, 2, 3
Step 1: All returns must include original manufacturers packaging and tags.
Step 2: Complete the Returns form included with your shipment as to the reason for your return.
Step 3: Mail your return back in its original packaging using the self-addressed label on the bottom of your Returns Form. This is not a pre-paid label. Please make sure the package is well protected.
Customers are responsible for all return shipping costs. As a convenience to you, we do offer pre-paid labels for a calculated fee directly through UPS. If you would like to take advantage of this service, please contact our Customer Care team prior to making your return.
If you are returning an item with the intent on exchanging, the easiest way to complete an exchange is to simply return your item for a refund and place an order for the new item you would prefer.
Refunds & Store Credit
New items that are returned will receive a refund whereas used items that are returned are processed as a Store Credit. All returns are processed for the original price of the purchase plus tax only; the original shipping charge is not refunded. The processing time for a return is 2-3 business days (Monday-Friday excluding holidays) upon receipt of your item(s). Once you are ready to use your store credit, please contact our Customer Care team. We will take care of it from there.
Used Demo Ski Return Policy
Starting from the date of arrival you have a seven day inspection period. If your demo purchase is not all that you hoped for please notify us to start processing your return. Return expenses are the responsibility of the customer. For a pre-paid return label, please contact our Customer Care Team. A full refund, excluding roundtrip shipping costs will be issued upon receipt, provided the item meets all return criteria.
Skis.com has pre-tested each USED DEMO ski binding to ensure that it functions correctly. Once the bindings are moved or adjusted the skis are not returnable.