You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
The first confirms that your order has been received (your order confirmation number will link to the Order Status page); this e-mail should arrive within approximately 24 hours.
The second confirms that your order has been shipped from our warehouse. You can also check the current status of your order by clicking on the order status link provided in this email, or the order status link on the top right corner of our site.
Occasionally, high demand causes us to run out of certain items. If we do not have an item that you've ordered in stock, we will notify you by email immediately.
Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit card, we will not charge you for the item, plus any applicable taxes, promotions and shipping. If you paid with a Gift Certificate, we will send you a new Gift Certificate for the amount of the item, plus any applicable taxes, promotions and shipping.
If you have any questions or changes to your order, please call us 1-800-SKIS.COM (800-754-7266) any time or email us at cs@Skis.com